Privacy Policy

Mortgage Information Services, Inc. is Committed to Safeguarding Lender/Consumer Information

In order to better serve your needs now and in the future, we may ask you to provide us with certain information.  We understand that you may be concerned about what we will do with such information – particularly any personal or financial information.  We agree that you have a right to know how we will utilize the personal information you provide to us.  Therefore, Mortgage Information Services, Inc. (“MIS”) adopted this Privacy Policy to govern the use and handling of personal information.


This Privacy Policy governs our use of the information which you provide to us.  It does not govern the use of information we have acquired from any other source, such as information obtained from a public record or from another person or entity.

Types of Information

Depending upon which of our services you are utilizing, the types of nonpublic personal information that we may collect include:

  • Information we receive from lenders, consumers, or borrowers on applications, forms and in other communications to MIS, whether in writing, in person, by telephone or any other means;
  • Information about transactions with MIS, our vendors, our affiliated companies, or others; and
  • Information which MIS receives from a consumer reporting agency.

Use of Information

MIS requests information for our own legitimate business purposes and not for the benefit of any nonaffiliated party.  Therefore, MIS will not knowingly release information to nonaffiliated parties except: (1) as necessary for us to provide the product or service you have requested of us; or (2) as permitted by law.  MIS may, however, store information indefinitely, including the period after which any customer relationship has ceased.  This information may be used for any internal purpose, such as quality control efforts, vendor management, or customer analysis.  MIS may also provide all the types of nonpublic personal information listed above to one or more of our affiliated companies or contractors.  These affiliated companies or contractors include financial service providers, such as title insurers, banks, savings and loan associations, credit unions, credit bureaus, property and casualty insurers, and trust and investment advisory companies, or companies involved in real estate services, such as appraisal companies, real estate valuation companies, home warranty companies, loan signing companies, and escrow companies.

Former Lender or Consumer Customers

Even if you are no longer an MIS lender customer or consumer customer this Privacy Policy will continue to apply.

Confidentiality and Security

MIS will use our best reasonable efforts to ensure that no unauthorized parties access any of your information.  MIS reasonably restricts access to nonpublic personal information to those individuals and entities who need to know that information to provide the products or services which MIS sells.  MIS will use our best reasonable efforts to train and oversee our employees and agents to ensure that your information will be handled responsibly and in accordance with this Privacy Policy.  MIS currently maintains physical, electronic, and procedural safeguards that reasonably guard nonpublic personal, consumer, and lender information.

Contact Information

4877 Galaxy Parkway
Suite I
Cleveland, OH 44128

Toll Free: (888) 901-4647
Local: (216) 514-7480
Fax: (888) 901-4648

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